Voluntary Return Policy – 7 Days

As Swiss law does not provide a statutory right of withdrawal, character-gems.art grants a voluntary, limited return policy under the following conditions.

1. Return of Gemstones (7 Days)

Returns are possible within 7 days from receipt of the goods.

Conditions

• The gemstone must be unused, undamaged, and in its original condition.
• The gemstone must not have been altered or modified in any way.
• The original packaging must be complete.

Return Shipping

• Returns must always be shipped with insurance.
• Shipping must be carried out exclusively via a carrier specified by us (details will be provided after return registration).
• Return shipping costs are borne by the buyer.

Return Procedure

• Prior to any return, registration by email is mandatory:
  holger@character-gems.art
• After successful registration, the buyer will receive the appropriate return address.
• Returns sent without prior registration will not be accepted.

Note on Return Address

The business address stated in the imprint is used exclusively for administrative purposes. Returns must only be sent to the address provided individually after prior contact.

Inspection & Refund

Upon receipt of the goods, the gemstone will be inspected for:

• Integrity
• Original condition
• Authenticity (comparison with documented characteristics)

Inspection is usually completed within 3 working days after receipt of the goods.

Refunds will only be issued after successful inspection and exclusively via the original payment method.

In the case of discrepancies (e.g., damage, manipulation, or substitution), we reserve the right to:

• refuse the refund, or
• return the goods at the buyer’s expense.

2. Returns of Art Prints (Alu-Dibond, Acrylic, Custom Products)

Our fine art prints are individually produced to order in Switzerland.

Therefore, these products are generally excluded from return and exchange.

Exception – Transport Damage

• Damage must be reported within 48 hours of receipt.
• The report must include clear photographic evidence.

After review, we will provide at our discretion:

• a replacement delivery, or
• a refund.

3. Complimentary Items (e.g., USB Stick)

Free additions or complimentary items are excluded from return and exchange.

4. Digital Content (if offered)

For digital products (downloads), no right of return applies once the download has begun.

5. Return Costs & Payment Processing

• Return shipping costs are borne by the buyer, unless there is a defect.
• Refunds will be issued exclusively via the original payment method.