Shipping policy

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Shipping Policy

1. Shipping Regions

We currently ship to the following regions:

Switzerland & Liechtenstein
→ Standard shipping

International Shipping
We also ship internationally, but not to all countries.

Current shipping destinations include:

EU countries
USA
Canada
UK
Australia
Additional countries upon request

If your country is not available at checkout, please contact us by email to clarify options and costs in advance:
holger@character-gems.art

2. Shipping Carriers

Depending on the destination, we ship with:

Swiss Post
DHL Express / DHL Parcel
UPS
FedEx (for high-value, fragile shipments)

We reserve the right to choose the most suitable carrier based on product value and sensitivity.
High-value gemstones are always shipped fully insured according to their declared value.
Returns are only accepted if shipped with insurance.

3. Shipping Costs

Shipping costs depend on:

Destination region
Product size and weight (especially relevant for prints)
Shipping method (Standard / Priority / Express)
Goods value (insurance coverage)

The exact price is calculated automatically during checkout.

4. Customs, Taxes & Import Fees (International)

For deliveries outside Switzerland, additional charges may apply:

Import VAT
Customs duties
Handling fees

These costs are not included in the product price and must be borne by the recipient.

5. Processing Time

Orders are typically processed within:

1–3 business days for gemstones and in-stock items
5–10 business days for art prints (production time)
plus an additional 2–5 days shipping time

Processing time is independent of the shipping carrier.

6. Estimated International Delivery Times

Region	Delivery Time
Switzerland	1–3 business days
EU	5–12 business days
USA / Canada	7–21 business days
UK	5–12 business days
Australia	10–25 business days
Rest of world	10–30 business days

Delivery times are non-binding estimates and may vary depending on the shipping carrier and customs procedures.

7. Transfer of Ownership & Risk

Upon handover of the goods to the shipping carrier:

Ownership, and
Risk of loss or damage

transfer to the buyer.

This applies to both domestic and international shipments.

8. Transport Damage

Please inspect your delivery immediately upon receipt.

In case of transport damage:

Take photos immediately (packaging and goods)
Report within 48 hours to:
holger@character-gems.art

This is especially important for art prints (custom-made products), as replacement is only possible under these conditions.

9. Undeliverable or Returned Shipments

If a shipment is returned due to:

incorrect delivery address
failure to collect
refusal of acceptance

→ it can be resent.
Shipping costs for reshipment must be borne by the buyer.

10. Complimentary Items (e.g., USB Stick)

If stated in the product description, a complimentary USB stick may be included.
This does not constitute a separate contractual item and is not eligible for return.